Shipping Policy

Thank you for shopping with Stencil Skins. We aim to provide a smooth and reliable delivery experience.

Order Processing

Orders are processed within 1–2 business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Shipping options and rates are calculated at checkout.

• UK Shipping: Typically 2–5 business days.
• International Shipping: Usually 7–21 business days depending on destination and customs processing.

Order Tracking

Once dispatched, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates.

Shipping Availability

We ship within the UK and to selected international destinations. If your country is unavailable at checkout, please contact us.

Lost or Damaged Packages

While we are not responsible once parcels are handed to the courier, please contact us if your order arrives damaged or appears lost. We will assist where possible.

Customs & Import Duties

International buyers are responsible for any customs fees, taxes, or import duties that may apply.

Address Accuracy

Please ensure your shipping address is correct at checkout. We cannot be responsible for delays or losses due to incorrect details.

Returns Policy

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

Return Eligibility

• Items must be unused and in original condition
• In original packaging
• Proof of purchase required

Starting a Return

To begin a return, contact us at info@stencilskins.com. Approved returns must be sent to:

Stencil skins, Old Hall Farm, Rettendon Common, Chelmsford CM3 8DN

Items returned without prior approval cannot be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or incorrect.

Non-Returnable Items

• Custom or personalised products
• Sale items
• Gift cards

Exchanges

To exchange an item, return the original product and place a new order once your return is approved.

EU 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, provided the item remains unused and in original condition.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds will be issued to your original payment method within 10 business days.

Returns Policy

We offer a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

Return Eligibility

• Items must be unused and in original condition
• In original packaging
• Proof of purchase required

Starting a Return

To begin a return, contact us at info@stencilskins.com. Approved returns must be sent to:

Stencil skins, Old Hall Farm, Rettendon Common, Chelmsford CM3 8DN

Items returned without prior approval cannot be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. Contact us immediately if your item is defective, damaged, or incorrect.

Non-Returnable Items

• Custom or personalised products
• Sale items
• Gift cards

Exchanges

To exchange an item, return the original product and place a new order once your return is approved.

EU 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days, provided the item remains unused and in original condition.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds will be issued to your original payment method within 10 business days.